Definitions
(a) The Company means House of Wonders s.r.l.
(b) The Client means in addition to the person completing the booking all
other persons on whose behalf he is completing the same and he warrants
that he has their authority to sign on their behalf.
Liability of the Company
Please remember when reading through these terms and conditions that we
will bend over backwards to try and solve any problems arising during your
trip and will try to avoid charging any cancellation fees wherever possible.
We will do our utmost to make sure everything goes as smoothly as possible.
The company takes no responsibility for loss, damage or injury arising from
any shortfall, error or omission in the information passed to the customer
during the course of the sale or subsequent delivery of the product.
House of Wonders acts only as an agent for their principles so accepts no
liability for loss or damages clients may suffer resulting from any such
principles failing to fulfil their obligations; whether related to travel
or sport arrangements; accomodation or other. House of Wonders shall not
be liable for any loss, damage, delay, accident or inconveniences to any
person, their property or luggage, including such that may arise through
the negligence of House of Wonders or their principles unless provision
to the contrary thereto is made. All clients shall be bound by the rules,
regulations and conditions of contract laid down by any carrier on which
he/she may travel as a result of reservations made, being free from any
liability of any nature arising therefrom.
Booking
The booking is not valid between the Company and the Client until appropriate
deposits have been received by the Company and the Company has sent confirmation
of the booking to the Client.
Transfers
The company is not liable for any knock on effects arising from the failure
of any one element of a sale, such as the non-departure of a boat or plane.
Any cancellations arising thereof will be completely the responsibility
of the customer. It remains the customer's sole responsibility to arrive
and depart and travel between all elements of a sale. The customer must
check with local operators the exact times and schedules for transport.
Insurance
Customers are required to provide for themselves all necessary insurances
against personal injury, loss, damage, theft, cancellation, delay etc.
Method of Payment
(a) On completion of booking: a 30 % deposit of Total Holiday Cost.
(b) One month before departure (or, if booked within one month of departure,
on completion of the booking): the balance of the cost of the holiday. In
the event of non-payment on the due date, the Company reserves the right
to cancel the holiday and the booking deposit is forfeited.
Prices and Surcharges
All prices quoted in the Company's confirmation of booking are calculated
on the basis of costs and exchange rates of the Euro and the US dollar.
The price of your holiday is subject to surcharges arising from local governmental
action or changes in currency rates. Even in this case, we will absorb an
amount equivalent to 2% of the holiday price which excludes insurance premiums
and any amendment charges. Only amounts in excess of this 2% will be surcharged.
If this means paying more than 10% on the holiday price, you will be entitled
to cancel your holiday with a full refund of all money paid. Should you
decide to cancel because of this, you must exercise your right to do so
within 14 days from the issue date printed on the invoice.
Cancellations or Alterations by the Company
(a) In the unlikely event that the Company has to cancel a holiday (except
in the case of a client defaulting on payment) or make a material amendment
to a holiday after the booking has been confirmed, the client will be informed
without delay and will be offered the choice of an alternative holiday or
a full refund of all monies paid;
(b) Provide that the Company complies with these conditions to the best
of its ability, the Company is in no way liable for any breach of contract
and subsequent claim that may arise from a Client as a result of any inconveniences
suffered;
(c) Under no circumstances will the Company be liable for any claim made
against it, if a Client arranges alternative accommodation without prior
consultation and agreement in writing of the Company or its Representative.
Cancellation by Client
Any cancellation of the booking by the client must be in writing from the
person who signed the booking. Cancellation will apply from the date of
receipt of the cancellation at the Company's office and will involve the
following cancellation charges:
- more than 6 weeks before departure: booking deposit;
- 42-28 days before departure: 60% of the holiday
cost;
- 27-15 days before departure: 80% of the holiday
cost;
- 14-1 day(s) before departure: 100% of the holiday
cost.
Alterations by the Client
Should the Client wish to make any amendment to the booking after it has
been confirmed, there will be an amendment charge of Usd 50 per booking
to cover administrative costs.
Extra Persons in Villas or Apartment
The number of people stipulated in the confirmation of booking must not
be exceeded unless approval is obtained from the Company's local Representative
or from the Company's office and the appropriate payment made. Pets are
only accepted subject to prior agreement with the Company's office.
Damage
Should a client be responsible for damage to or loss of any item of the
villa inventory during their occupation of the holiday accommodation, a
charge will be made locally to cover the cost of replacement or repair.
Brochure photographs
It may prove necessary to remove or change an item of furniture witch has
appeared in a brochure photograph or on the Company's website prior to your
arrival. We try to be as accurate as possible in our descriptions and photographs
bur reserve the right to make such changes.
Exclusion of Liability
The Company cannot accept liability for causes of dissatisfaction which
are not notified by the client within 10 days of the completion of the holiday.
If you have a complaint
We aim to give you an enjoyable, trouble-free holiday. If you do have a
problem or complaint it is important , and in your own interest, to tell
our representatives so that steps can be taken to resolve the matter on
the spot.
The placing of an order with us is taken as acceptance of our terms and
conditions.
Validity: 01/01/05-31/12/05
